Cancellation and Refund Policy

Cancellation and Refund Policy

Last Updated: June 2026

At Fareonics, we aim to make your travel planning as seamless as possible. Because we act as an intermediary between you and travel suppliers (airlines, hotels, and car rental companies), cancellations and refunds are strictly governed by supplier policies in addition to our administrative guidelines.

1. General Rules for Airline Tickets

• The 24-Hour Rule: Airline tickets and related service fees are fully non-refundable after twenty-four (24) hours from the time of purchase. Depending on individual airline policies, your booking may be eligible for a full refund if cancelled within 24 hours (Eastern Standard Time) of completion. Even if a supplier permits a 24-hour cancellation, you will still be subject to the administrative charges detailed in our separate pricing guides.

• Cancellations Beyond 24 Hours: Any cancellation requested more than 24 hours after booking is subject entirely to the specific fare rules of the issuing airline. Standard cancellation fees will apply.

• Low-Cost Carriers: Tickets purchased for low-cost airlines within seven (7) days (168 hours) of the scheduled departure date are strictly non-refundable immediately upon purchase.

• Name Changes & Itinerary Restrictions: Once a ticket is issued, passenger name changes are strictly prohibited under airline regulations. Any structural updates or changes to your itinerary are heavily restricted and subject to the specific rules of the concerned airline.

2. Hotel and Rental Car Bookings

• Non-Refundable Fares: All amounts paid for hotel accommodations and rental car bookings are entirely non-refundable under any circumstances.

• Service Fees: While the core booking amount is non-refundable, the administrative service fees charged by Fareonics for facilitating hotel and rental car reservations may be eligible for a refund depending on the scenario.

3. No-Show Policy

A "No-Show" occurs when a passenger is not present at the airport during boarding and has failed to provide prior notification to the airline or Fareonics.

• In the event of a no-show, the ticket is rendered completely non-refundable, and the entire booking amount is forfeited by the airline.

• Most travel suppliers do not grant waivers or refunds for no-show statuses.

• How to Avoid a No-Show: To safeguard your booking status, you must notify us of any cancellations or travel delays at least four (4) hours prior to your flight's scheduled departure.

4. Refund Request Eligibility & Process

To protect your consumer rights, all cancellations pertaining to airline tickets, hotel bookings, and rental car bookings must be initiated exclusively via telephone with our support team.

We will only process and submit refund requests to our suppliers if the following foundational criteria are met:

1. You have formally submitted a cancellation and refund request through our designated phone channels.

2. The specific supplier fare rules explicitly allow for cancellation and subsequent refunds.

3. Your booking is not classified under a "No-Show" status.

Please Note: While Fareonics makes every effort to secure waivers from suppliers during the cancellation process, successfully obtaining these waivers is not guaranteed and remains at the sole discretion of the supplier.

5. Refund Timeline and Administrative Fees

The Verification Timeline

We cannot provide an exact or binding timeframe for refund completions, as all requests undergo a stringent, sequential validation protocol.

• Once you place a cancellation request with a customer service agent, you will receive an automated email confirmation containing a tracking number.

• Important: This email is an acknowledgment of receipt only; it does not guarantee or authorize a refund.

• Upon receiving your request, we will contact the respective airlines, hotels, or car rental companies to apply for a refund or waiver. The final decision rests entirely with the supplier.

Fees and Payouts

• Original Booking Fees: Our administrative service fees charged during your initial booking or reservation are strictly non-refundable.

• Post-Ticketing Fees: Apart from supplier penalty fees, Fareonics applies a post-ticketing service fee for managing your refund request (charged per passenger, per ticket). This fee is only levied if a refund is formally authorized by the supplier or a waiver is secured.

• Supplier Denials: If your refund request is officially rejected by the travel supplier, Fareonics will refund you the post-ticketing service fee we charged for the attempt. However, this does not apply to our original travel booking fees.

• Credit Issuance: Once a refund receives formal approval from the supplier, it typically takes 60 to 90 days for the credit to reflect on your financial statement.