| Applies To | For | Details |
|---|---|---|
| Agent Assisted Cancellation (1) | Cancellation & Refund requested within 4 hours of booking | Flat $25 |
| Agent Assisted Cancellation (1) | Cancellation & Refund requested within 4–24 hours of booking |
Ticket Cost $300: $25 $301 – $400: $35 $401 – $500: $50 $501 – $750: $75 Above $750: 10% of Gross Ticket Amount |
| Agent Assisted Cancellation w/ Future Credit (1) | Cancellation & Refunds beyond 24 hrs |
Air – Economy: Domestic $40, International $40 Air – Business/First: Domestic $75, International $100 |
| Agent Assisted Cancellation w/ Refund (2) | Cancellation & Refunds beyond 24 hrs |
Air – Economy: Domestic $100, International $200 Air – Business/First: Domestic $200, International $200 |
| Agent Assisted Changes | Changes to existing tickets (exchange) |
Within 10 days of travel: Economy $125–$200, Business/First $200 Beyond 10 days of travel: Economy $75–$175, Business/First $175 |
| Agent Assisted Waivers | Special Services |
Air – Economy: Domestic $50, International $75 Air – Business/First: Domestic $100, International $150 |
Exclusive Discounts (Compassion Exception Policy)
We also offer special discounts under our Compassion Exception Policy (CEP), which applies to Military personnel, Bereavement cases, and the Visually Impaired.
Terms and Conditions
- All refunds or future credits are subject to the airline’s fare rules, policies, and procedures.
- Our booking and post-ticketing service fees are non-refundable and may change without notice.
- Government-imposed taxes or fees may also change; the final amount shown at booking is the only amount you will be charged.
- Most airline tickets are non-refundable unless specified under the airline’s rules and approved waiver conditions.
- Contact center bookings may incur higher service fees ($10–$200 per passenger, up to $100 for seniors).
- Special services (name correction, medical, duplicate bookings, denied boarding, etc.) require documentation and airline approval. Fees may be refunded if denied by the airline.
Contact Information
If you have any questions or need clarification regarding these Terms, feel free to contact us.
Phone
Address
7115 Ordway RdCentreville, VA 20121, USA